The Intellect IT team

Deep expertise, responsive personal service

To provide the right people to support your business, the Intellect IT team combines the expertise of a highly experienced group of IT and communications professionals. Our team have lives outside of business and we know that you do too. When it comes to business though, we work tirelessly to ensure that your business and communication systems work as expected. We know that building strong relationships is the key to understanding your business and providing the best possible IT and communications support.

Max Soukhomlinov

Max Soukhomlinov – Director

Max brings to every Intellect IT customer engagement, energy and a passion for finding the best possible solution.

With a zest for life, Max enjoys travelling, good food and wine and taking unforgettable photos of his experiences.

Drawing on his extensive international experience across a range of industries and organisations, Max is particularly interested in helping businesses grow through the most efficient use of technology.

Roy Solterbeck

Roy Solterbeck – Director

Intellect IT’s clients appreciate Roy’s approachable and open nature as it ensures a high level of trust is quickly developed.

Having spent his early years as a dive instructor, professional life guard and resort manager, Roy revels in the outdoors. This has continued with his love of scuba diving, fishing and triathlons – assuming his body continues to co-operate.

As a ‘can-do’ person, Roy makes sure any matters are quickly and professionally dealt with and drives this behaviour throughout the Intellect IT team.

Stephen Allan

Stephen Allan – Director

With over 16 years in the IT industry working with a diverse range of technology, businesses and industry groups, Stephen has built a reputation for honesty and straight-talking that Intellect IT customers really value.

Combined with his strong analytical approach, and technical knowledge, he is able to cut through to the heart of any problem, providing clarity on the best way to move forward.

This approach also serves him well with his passion for the outdoors, world travel and dealing with his two energetic young boys who are still trying to work out how to outsmart their dad!


Sharon Lin – Sales Support

As a teenager Sharon was drawn into the world of IT during the dot com boom. After studying for her BA with RMIT, she began working as a webmaster in her home town of Singapore. Soon after, Sharon began working as a product manager in the IT distribution industry.

Six years later she joined Intellect IT as our Sales Support Specialist. Sharon loves the dynamics of her role, from supporting our internal sales team to working with our various IT vendors and distributors.

As a self-confessed foodie, in her free time she’s either cooking or baking, or seeking out new cafes for a tasty weekend brunch!

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 Daksha Nadarajah – Service Desk Coordinator

After 14yrs in Sydney, in early 2017 Daksha returned to Melbourne and joined us here at Intellect IT.

With over 18yrs experience in the IT industry, a Bachelor of Commerce, and a double major in Management Information Systems and E-Commerce, Daksha brings a wealth of talent and skill to her role as our Service Desk Co-ordinator.  A strong advocate for dependability, resilience, and sincerity, she’s loves contributing to our team through teaching, and passing on her knowledge.

Daksha is passionate about music, theatre and travel. She’s enjoying rediscovering Melbourne with her 3yr old son, exploring both old and new destinations

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Jimmy Papadopoulos – Service Desk Engineer

Jimmy is Intellect IT’s very own “man of the world”. He was born and raised in South Africa, moved to the UK, and then Cyprus, before finally settling in Australia and joining our Service Desk Operation in 2012. With his friendly and approachable manner, Jimmy has a natural flair for building rapport with our customers.

Jimmy’s strong customer service skills combine incredibly well with his 20 plus years industry experience. He’s also received certifications from leading IT companies such as Microsoft, Cisco, and Comp-TIA.

When he’s not on the frontline of our Service Desk team, Jimmy enjoys spending time with his wife and two young sons, entertaining them with his latest set of Dad-Jokes.

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Priyan Kulaweera – Service Desk Engineer

After graduating from Perth Uni, Priyan continued to his desire for learning, dabbling in software development, as well as earning certifications from Cisco and Microsoft. With over 8yrs IT experience, he then joined the Intellect IT Service Desk team mid-2017.

Priyan’s passion is solving problems. Combined with his positive can-do attitude, he’s always on the look out for a way to help anyone figure out and fix what’s broken.

In his spare time if he’s not out in the bush on his latest 4×4 adventure, you’ll find him enjoying his second greatest passion, restoring cars. Something that Mrs Priyan thinks he might be a little too passionate about!

Simon Green – Remote Management Engineer

Simon began his career at Intellect IT back in 2011 when he joined our service desk team.

After a solid 5yrs of frontline service and support, he was invited to help grow our remote monitoring and management (RMM) department.

Simon has been instrumental in helping our RMM become the seamless, almost invisible presence that it is for our managed clients.

Not to mention the efficiency gains he’s made possible so our current service desk team can do more, with less, and in a shorter time frame.

With his methodical approach to troubleshooting and a keen eye for detail, Simon is always on the look-out for ways to automate any one of the numerous behind-the-scenes IT processes.

Even though Simon loves tech, in his spare time he enjoys being a Dad to two young sons, or immersing himself in the lost art of letter writing.

He’s got enough ink and fountain pens to start his own stationary business!


 Rafi Syed – Senior Helpdesk Engineer

A recent edition to the Intellect IT team, Rafi has over 10yrs experience working in the MSP space. He got his first start in a service desk role in the inner-city suburbs of Sydney. His dedication to advancing his technical skills saw him progress to being involved with enterprise level project roll outs, both locally and overseas.

Moving to Melbourne in 2015, Rafi continued his focus on technical education, and gaining industry certifications. More recently he’s been directly involved with project roll-outs for Microsoft. 

In his downtime Rafi enjoys volunteering for his local church, cheering on the South Sydney Rabbitoh’s, and maintaining the world’s most perfect lawn.

Neil McCallum – Senior Engineer

With over 20 years’ experience in IT, communications, and electronics, Neil has

accomplished much in his career. From humble beginnings on a helpdesk he’s gained valuable experience working for the likes of Fujitsu, right through to positions with Federal Government.

He’s been involved with large scale desktop rollouts, ground up design and implementation of IT systems, building out of data centres, as well as designing and building simulators for trains, helicopters, and defence.

Neil has a keen eye for detail, a methodical work ethic, and an inner desire to leave no stone unturned in his quests for root cause & solutions. He understands the importance of having a solid customer focus and ensuring they’re number one in all his endeavours.

In his spare time Neil loves creating artisan furniture, sculptured from beautiful hardwoods. We reckon he fells his own tress when he takes off in his Pathfinder to go camping on mountain tops.


Emilio Diaz – Helpdesk Engineer

Emilio arrived in Melbourne in 2010 from Venezuela after graduating from Swinburne University. He has started his IT career in Australia, after working for different organizations in a good range of industries such as education, government and telecommunications. He joined IntellectIT in 2018.

Emilio brings to IntellectIT great customer services skills and a great attitude, combined with training in Microsoft and Cisco.

In his spare time Emilio enjoys camping, hiking, and surfing. He loves being outdoors, so he enjoys summer more than winter.

 Andrew Patchell – Account Manager

Andrew started with Hewlett-Packard after completing his university degree, which led to a working career in New Zealand, Japan, Hong Kong, London, and the USA.

From there he moved back home and into the SMB market, as a partner in a successful Melbourne based MSP for over 15yrs.

He joined our team last year and with strong technical and strong customer service skills, as well as a jovial attitude, he is really relishing the move into Account Management.

Outside of work Andrew is a proud father to 2 boys and enjoys camping, sailing, snowboarding and collecting cars. He loves his part of the world on the Mornington Peninsula and believes in living life to the fullest so he enjoys keeping busy and cramming as much into his days as possible.