Managed & Professional Services

Intellect IT provides expert managed and professional services for ICT infrastructure with predictable, business-focused maintenance of existing IT infrastructure and responsive service desk support for end users.

Our Expert Care Managed Services provides you with a prompt response from our service desk.

Intellect IT Managed and Professional Services provide complete support. One trusted partner for your IT and communications systems.

Does Your Business Need Remote Monitoring?

We are always innovating. We never stand still. Firstly, we bring your business up-to-date and automate your IT systems. Secondly, we future proof your business as it grows. Most importantly, when your business experiences an outage, we provide a quick response. We use highly rated backup solutions. And we have many technologies in place to offer you the same level of service as large MSP’s in the USA, New Zealand and Australia.

We are always innovating. We never stand still.

Intellect IT provides expert managed and professional services for your ICT infrastructure. This includes Project-based Implementation as part of our Consulting and Professional Services. Most importantly, we offer a top industry-rated responsive service desk for end users.

Managed and Professional Services

When you or your staff need to use business applications, computers, communication systems or mobile devices, they need to be reliable. With our Essential Care Managed Service we give comprehensive support to your in-house team. However with our Expert Care Managed Service, Intellect IT offers this and more. Expert Care Managed Services includes support of all of your ICT equipment and systems. Not only do we assist your in-house team, importantly we offer a comprehensive range of IT consulting and project delivery capabilities in all aspects of IT.

Supporting Your IT Infrastructure

Your business needs software, security and upgrades for protection. We know what will best fit your business. Our IT solutions are customised to your needs.

Most importantly, if technology does cause a problem, like unpredictable downtime, you need help to resolve it. Without question. Without delay. Because until it’s fixed your team cannot get on with business delivery.

Supporting You while You Focus on Your Core Business

Intellect IT Managed and Professional Services give you solutions to your IT support challenges. So instead of spending time fixing tech issues, we free up your team so they can focus on your core business. With our support you will be able to:
• improve your productivity
• streamline many of your business’s internal processes
• enjoy optimum workflow standardisation

We have a first class range of expert IT experience across a wide range of technologies. Because of this, we can support your IT challenges. And ultimately, this ensures you can get on with your core business and give your customers your full focus.

We understand how important it is for local businesses to have professional IT support in Melbourne. To make sure your business is fully looked after, have a chat to our trusted and knowledgeable team today on 1300 799 165.

Expert Care is our
commitment to you

Our team of dedicated IT experts are skilled in a wide range of areas. Whether you’re an individual or a corporation, we have the experience and results-driven mindset that you need on your side.

24/7
Monitoring

24/7 monitoring of all equipment and systems including anti-virus monitoring and reporting; backup success monitoring and reporting; and internet monitoring

Patch
Management

safely and effectively distributing and applying updates to your software while correcting errors and vulnerabilities in the software, proactively anticipating threats

Support

infrastructure support, end user support for you and your team, remote support for flexibility, application support for your systems

Office 365
Management

Microsoft 365 permissions and configuration, reporting and fixing issues, resolving policy violations, repairing unauthorised security settings or configuration changes

Service
Desk

speedy response from service desk during business hours delivered to the high standard of Intellect IT Service Level Agreement, accessible online support

Prompt
Resolution

identification, analysis and isolation of issues with prompt response and resolution provided

Executive
Reporting

monthly executive reporting including strategic account management meetings with your account manager, detailed analysis and updates

Bespoke
Solutions

expert analysis of existing infrastructure, customised support with implementation, IT solutions for your business, your team and your budget

Account
Management

change management, IT asset management, warranty tracking and reporting, customer access to our on-line ticket system

Essential Care
Popular

Expert Care

Intellect IT Plans & Features	Essential Care	Popular Expert Care
Intellect IT Plans & Features	Intellect IT Plans & Features
24/7 Monitoring of all Equipment & Systems
Anti Virus Monitoring and Reporting Steve, this info icon can provide more detail about the feature.
Backup Success Monitoring and Reporting
Internet Monitoring
Patch Management
Office 365 Management
Business hours service desk access standard. After hours 24 x 7 available by request.
Infrastructure Support
End User Support
Remote Support
Application Support
Prompt Issue Resolution
Customer access to our online ticket system
Service response delivered to the high standards of our Service Level Agreement
Change Management
Asset Management
Warranty Tracking and Reporting
Monthly Executive Reporting
Strategic Account Management with monthly meetings with your Account Manager
	Contact Us	Contact Us

Click Here for Essential ↓
Click Here for Expert ↓

Intellect IT Plans & Features	Click Here for Essential ↓	Click Here for Expert ↓
Intellect IT Plans & Features	Intellect IT Plans & Features	Essential Care	Expert Care
24/7 Monitoring of all Equipment & Systems
Anti Virus Monitoring and Reporting Steve, this info icon can provide more detail about the feature.
Backup Success Monitoring and Reporting
Internet Monitoring
Patch Management
Office 365 Management
Business hours service desk access standard. After hours 24 x 7 available by request.
Infrastructure Support
End User Support
Remote Support
Application Support
Prompt Issue Resolution
Customer access to our online ticket system
Service response delivered to the high standards of our Service Level Agreement
Change Management
Asset Management
Warranty Tracking and Reporting
Monthly Executive Reporting
Strategic Account Management with monthly meetings with your Account Manager
	Contact Us	Contact Us

Managed & Professional Services

Our Expert Care Managed Services provides you with a prompt response from our service desk.